Mobile Service
Value Added Service User Guide
Voice Mail
Existing clients, please enter your registered phone number to immediately search for relevant information.
Guideline A
To listen your voice message:
- Mailbox Set-up / Registered Mobile Phone Retrieval, dial *988
- Remote Retrieval (via another phone), dial 9886 6622
- Overseas Retrieval, dial +852 9886 6622
Voicemail options
Key function options
Essential keys
- To listen to the message, press [1] (refer to part A)
- Go to the mailbox menu, press [9] (refer to part C)
- Login to other mailboxes, press [0] (refer to part B)
- Back to the main menu, press [#] [#]
Part A
- Repeat the message, press [1]
- Listen to the next message, press [2]
- Delete the message, press [3]
- Back to the previous menu, press [*]
Part B
- Enter the mobile phone number then press [#]
- Enter the password then press [#]
Part C
To change welcoming message, press [1]
- To listen to your current greeting message, press [1]
- To record a new greeting message, press [2], then press [#]
- To use the new recording, press [1]
- To record again, press [2]
- To use the system default message, press [3]
- Back to the mailbox menu, press [*]
To edit user name, press [2]
- To listen to your current user name, press [1]
- Back to the mailbox menu, press [*]
- To record a new user name, press [2], then press [#]
- To use the new recording, press [1]
- To record again, press [2]
- To use the system default recording, press [3]
- Back to the mailbox menu, press [*]
- To use the system default recording, press [3]
- Back to the mailbox menu, press [*]
Change Language, press [3]
- To change visitor language, press [1]
- Cantonese : Press [1]
- English : Press [2]
- Mandarin : Press [3]
- To confirm, press [1]
- To choose language again, press [2]
- Back to the mailbox menu, press [*]
- To change mailbox language, press [2]
- Cantonese : Press [1]
- English : Press [2]
- Mandarin : Press [3]
- To confirm, press [1]
- To choose language again, press [2]
- Back to the mailbox menu, press [*]
To change password, press [6]
- Enter a new password then press [#]
- Enter the new password again then press [#] (The new password will be activated after 2 minutes)
Set up missed call notification, press [7]
- To activate, press [1]
- To deactivate, press [2]
- Back to the previous menu, press [*]
- Back to the main menu, press [#] [#]
Set up voicemail notification, press [8]
- To activate, press [1]
- To deactivate, press [2]
- Back to the previous menu, press [*]
- Back to the main menu, press [#] [#]
Advanced Setting, press [0]
Change password verification, press [2]
- To activate, press [1]
- To deactivate, press [2]
- Back to previous menu, press [*]
- Back to the main menu, press [*][*]
Guideline B
To listen your voice message: Through mobile phone, dial *138
Voicemail options
Key function options
Essential keys
- To listen to new and saved voice message, press [1] (refer to part A)
- To change the mailbox function, press [2] (refer to part B)
- To change language, press [3] (refer to part C)
- To change the voicemail notification method, press [4] (refer to part D)
Part A
- To save message, press [9]
- skip to the end of the voice message and delete the voice message, press [7]
Part B
To change password and re-enter new password, press [1]
To edit greeting message settings, press [2]:
- To use system default greeting, press [1]
- To use system default greeting with user name, press [2]
- To use and record personal greeting, press [3]
Activate/Deactivate time notification when receiving voice message, press [3]:
- To activate, press [1]
- To deactivate, press [2]
Activate/Deactivate auto-play message function, press [8]:
- To activate, press [1]
- To deactivate, press [2]
Activate/Deactivate exemption from entering password to enter mailbox, press [9]:
- To activate, press [1]
- To deactivate, press [2]
Part C
- To choose Cantonese, press [1]
- To choose English, press [2]
- To choose Mandarin, press [3]
Part D
- To choose voicemail notification through SMS, press [1]
- To choose voicemail notification through auto incoming call, press [2]
Call Forwarding
Unconditional Call Forward
Purpose
USSD Codes / Short Codes
Activate for all calls
**21**Tel no.#Dial
De-activate for all calls
##21#Dial
To check status
*#21#Dial
Conditional Call Forward
Purpose
USSD Codes / Short Codes
Activate for busy / reject
**67*Tel no.#Dial
De-activate for busy / reject
##67#Dial
To check status
*#67#Dial
Purpose
USSD Codes / Short Codes
Activate for not answering
**61*Tel no.#Dial
De-activate for not answering
##61#Dial
To check status
*#61#Dial
Purpose
USSD Codes / Short Codes
Activate for no signal / being unreachable
**62*Tel no.#Dial
De-activate for no signal / being unreachable
##62#Dial
To check status
*#62#Dial
Call Waiting
When your line is engaged, you will hear a beep sound if a second caller is ringing you. You can temporarily stop the present conversation, answer the second caller and go back to the first one after you have finished.
Purpose
USSD Codes / Short Codes
To Activate
*43#
To Cancel
#43#
To Answer 2nd call
2 Send
To Answer 1st call
2 Send
To Disconnect the current party
1 Send
To Disconnect the held party
0 Send
Call Conference
It allows you to make calls up to 5 different parties at the same time.
If you are over the phone with Person A and wants to call up Person B to join :
Steps
USSD Codes / Short Codes
- Invite B to join
Press 2 to send
2. Enter B’s phone number
Press [B’s phone number] to send
3. You can now talk to both A and B simultaneously
Press 3 to send