Value Added Service User Guide

Voice Mail

1.Mailbox Set-up / Registered Mobile Phone Retrieval*988
2.Remote Retrieval (via another phone)9886 6622
3.Overseas Retrieval+852 9886 6622
For more details, please click here to view the full guideline of voice mail service.
To listen your voice message
Through mobile phone, dial *138
Essential keys:
  • To listen to new and saved voice message, press [1] (refer to part A)
  • To change the mailbox function, press [2] (refer to part B)
  • To change language, press [3] (refer to part C)
  • To change the voicemail notification method, press [4] (refer to part D)
A.
  • To save message, press [9]
  • skip to the end of the voice message and delete the voice message, press [7]
B.
  • To change password and re-enter new password, press [1]
  • To edit greeting message settings, press [2]:
    • To use system default greeting, press [1]
    • To use system default greeting with user name, press [2]
    • To use and record personal greeting, press [3]
  • Activate/Deactivate time notification when receiving voice message, press [3]:
    • To activate, press [1]
    • To deactivate, press [2]
  • Activate/Deactivate auto-play message function, press [8]:
    • To activate, press [1]
    • To deactivate, press [2]
  • Activate/Deactivate exemption from entering password to enter mailbox, press [9]:
    • To activate, press [1]
    • To deactivate, press [2]
C.
  • To choose Cantonese, press [1]
  • To choose English, press [2]
  • To choose Mandarin, press [3]
D.
  • To choose voicemail notification through SMS, press [1]
  • To choose voicemail notification through auto incoming call, press [2]

Call Forwarding

Unconditional Call Forward
PurposeUSSD Codes / Short Codes
Activate for all calls**21*Tel no.#Dial
De-activate for all calls##21#Dial
To check status*#21#Dial
Conditional Call Forward
PurposeUSSD Codes / Short Codes
Activate for busy / reject**67*Tel no.#Dial
De-activate for busy / reject ##67#Dial
To check status *#67#Dial
Activate for not answering **61*Tel no.#Dial
De-activate for not answering ##61#Dial
To check status *#61#Dial
Activate for no signal / being unreachable **62*Tel no.#Dial
De-activate for no signal / being unreachable ##62#Dial
To check status *#62#Dial

Call Waiting

When your line is engaged, you will hear a beep sound if a second caller is ringing you. You can temporarily stop the present conversation, answer the second caller and go back to the first one after you have finished.
  • To Activate : *43#
  • To Cancel : #43#
  • To Answer 2nd call : 2 Send
  • To Answer 1st call : 2 Send
  • To Disconnect the current party : 1 Send
  • To Disconnect the held party : 0 Send

Call Conference

It allows you to make calls up to 5 different parties at the same time.
If you are over the phone with Person A and wants to call up Person B to join :
  1. Press 2, Send
  2. Enter Person B's phone no., Send
  3. Press 3, Send, and you can then talk to Person A & B at the same time